We want you to be happy with your Nuffies gear. If something isn't right, get in touch and we'll do our best to sort it out.
Change of mind returns
If you change your mind, you can return your order within 30 days of receiving it.
Items must be unused, unwashed and in their original condition. For change-of-mind returns, customers are responsible for the cost of returning the item to us.
Original shipping costs are not refundable.
Once we receive and inspect your return, we'll let you know when your refund has been approved. Approved refunds will be returned to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or you receive the wrong item, email us at clubhouse@nuffiesgolf.com.au with your order number and a photo of the issue.
We'll assess it and organise the appropriate replacement, refund or other solution.
If an item is confirmed to be faulty, we'll also cover reasonable return postage costs where applicable.
Australian Consumer Law
Our returns policy is in addition to your rights under the Australian Consumer Law.
Australian consumers have automatic rights when a product is faulty, unsafe, significantly different from its description or otherwise fails to meet the consumer guarantees. Depending on the issue, you may be entitled to a repair, replacement or refund.
The 30-day period above applies to change-of-mind returns only and does not limit these rights. The ACCC confirms businesses can set conditions on voluntary change-of-mind policies, but those conditions can't be used to restrict consumer-guarantee rights for faulty products.
Starting a return
Email clubhouse@nuffiesgolf.com.au with your order number and reason for the return.
If your return is approved, we'll send you the return instructions and return address.
Please don't send returns back without contacting us first.